I really think this support ticket system is very good, very easy to use and very easy to modify.
Personally i use this in my office , give a lil bit edditing.. voila.. it’s can do almost what i want..
eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal and easy to use helpdesk solution for any website.
Features
eTicket Features
Main Features:
- Supports aliases/piping with perl gateway
- Supports POP3 login with optional crontab.
- Uses Perl gateway, PHP backend, and MySQL database
- Handles unlimited emails
- Admin/Supporter/User panels
- Email Intervals to prevent autoresponder loops
- Max Allowed to limit maximum tickets user can have opened
- Filters to remove messages in replies
- Accept attachments and limit size
User Features:
- Login with email and any ticket assigned to you
- View all tickets sent from that email
Admin/Staff Features
Administration Features:
- Completely delete tickets from database
- Create categories (departments)
- Create Represenatives (Supporters)
- Define groups
- Edit or disable response messages
- Email alerts compatible with pagers
- and much more…
Staff Features:
- View only tickets in departments you have access to
- Can not delete tickets
Latest Features
- New Features include:
- Easy to upgrade/install
- Easy to style using themes
- RSS feeds for clients
- Captcha on web forms to reduce spam
- Configurable Spam Assassin mod for automail.pl
- Better language support with changable language file
- Predefined/canned answer resposes
- Better search functionality
- Ability to assign representatives to tickets
- Built in flash based mp3 player
Please report any problems on the eTicket Community Forum page.
Demo: eTicket
Download
You can download the latest version of eTicket directly from rhe eTicket home page located at http://www.eticketsupport.com
Download: eTicket
Get Support
So you need help with eTicket? Well try here:
- eTicket Project - This is where all the activity for eTicket happens.
- Help eachother on the eTicket Help Forum
- Get help from the developers via the eTicket Support Request
- Found a bug? Try the latest SVN first, then report it in the eTicket Bug Tracker
- osTicket Forums - These forums are a good reference for osTicket.
